Skills & Competencies for Order Fulfillment Manager

Order Fulfillment Manager job profile

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JOB SUMMARY for Order Fulfillment Manager

Manages the order fulfillment process. Oversees order entry, administration, and shipping processes.

JOB RESPONSIBILITIES for Order Fulfillment Manager

Implements scalable business processes and customer service standards to deliver efficient order processing. Uses order tracking and CRM systems to process orders, maintain customer information, and monitor contracts or agreements for expiration or renewal. Monitors inventories utilizing systematic procedures to maintain appropriate levels of products. Coordinates with stakeholders to troubleshoot and resolve workflow issues.

Order Fulfillment Manager SALARY RANGE

BASE 50%
$107,025
TOTAL 50%
$114,536
Job Level
M02
Job Code
MM18000102
Education/Degree
Bachelor's Degree
Reports To
Head of a Unit/Department

Order Fulfillment Manager Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Order Fulfillment Manager skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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9 general skills or competencies (Job family competencies) for Order Fulfillment Manager

1 Job Family Competencies – Enterprise Resource Planning (ERP)
Proficiency Level -3
Skill definition-Managing and integrating business processes with a single system through an ERP system software to eliminate redundancies and boost productivity.
Level 1 Behaviors
(General Familiarity)
Cites the terminologies used in enterprise resource planning.
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Level 2 Behaviors
(Light Experience)
Follows standard operating procedures in entering and tracking business data into ERP systems.
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Level 3 Behaviors
(Moderate Experience)
Audits ERP to ensure security compliance and support system adjustments for business growth.
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Level 4 Behaviors
(Extensive Experience)
Creates and delivers project plans to enhance ERP systems.
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Level 5 Behaviors
(Mastery)
Adapts to ERP trends and best practices to efficiently direct business operations and data accuracy.
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2 Job Family Competencies – Distribution Management
Proficiency Level -3
Skill definition-Supervising and monitoring the movement of finished products from the supplier to the end user to avoid delivery delays and inventory shortages.
Level 1 Behaviors
(General Familiarity)
Discusses the benefits of adopting an integrated distribution management system.
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Level 2 Behaviors
(Light Experience)
Helps in ensuring that products meet quality control standards before distribution.
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Level 3 Behaviors
(Moderate Experience)
Prepares and provides route plans to ensure timely distribution of deliveries to consumers.
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Level 4 Behaviors
(Extensive Experience)
Manages overall distribution initiatives to improve stakeholder engagement and channel development.
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Level 5 Behaviors
(Mastery)
Develops and executes distribution management strategies to achieve sustainable business growth.
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3 Order Fulfillment Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Order Fulfillment Manager
Proficiency Level - 4
5 Competency for - Order Fulfillment Manager
Proficiency Level - 5

14 soft skills or competencies (core competencies) for Order Fulfillment Manager

1 Core Competencies – Key Performance Indicators (KPI)
Proficiency Level -3
Skill definition-Knowledge of and ability to apply a set of quantifiable measurements to determine how effectively an individual, team or organization is achieving a business objective.
Level 1 Behaviors
(General Familiarity)
Describes the concepts and purposes of Key Performance Indicators (KPI).
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Level 2 Behaviors
(Light Experience)
Gathers internal and external benchmarks for KPI development.
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Level 3 Behaviors
(Moderate Experience)
Defines KPIs in terms of Specific, Measurable, Achievable, Realistic, and Timely (SMART) goal criteria.
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Level 4 Behaviors
(Extensive Experience)
Develops and delivers training programs on KPI practices to employees and managers.
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Level 5 Behaviors
(Mastery)
Establishes organizational Key Performance Indicators (KPI) frameworks and management processes.
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2 Core Competencies – Business Process Improvement
Proficiency Level -3
Skill definition-Proactively defining, analyzing, and streamlining existing business processes within an organization to meet new quotas or standards of quality.
Level 1 Behaviors
(General Familiarity)
Explains common symptoms of inefficient processes that call for business process improvement.
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Level 2 Behaviors
(Light Experience)
Collects feedback directly from staff involved in the new process mapping.
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Level 3 Behaviors
(Moderate Experience)
Manages process improvements to ensure that the entire system works efficiently.
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Level 4 Behaviors
(Extensive Experience)
Expedites processes by switching from sequential tasks to simultaneous tasks.
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Level 5 Behaviors
(Mastery)
Leads the reorganization of the workforce based on the agreed and desired outcomes.
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3 Order Fulfillment Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Order Fulfillment Manager
Proficiency Level - 4
5 Competency for - Order Fulfillment Manager
Proficiency Level - 5

Summary of Order Fulfillment Manager skills and competencies

There are 0 hard skills for Order Fulfillment Manager.
9 general skills for Order Fulfillment Manager, Enterprise Resource Planning (ERP), Distribution Management, Inventory Management, etc.
14 soft skills for Order Fulfillment Manager, Key Performance Indicators (KPI), Business Process Improvement, Budgeting, etc.
While the list totals 23 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Order Fulfillment Manager, he or she needs to be skilled in Key Performance Indicators (KPI), be skilled in Business Process Improvement, and be skilled in Budgeting.

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